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Course Content
Intro
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Introduction
Module 1 – Product & Installation Standards
With myFirstech Academy’s success, product installation standards help technicians install Drone devices professionally, minimizing the risk of damage or malfunction, and ensuring reliable operation and customer satisfaction. This module will go over the following: Tools required Required Technology Vehicle Safeguarding
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Recommended Tools and Disposable Parts
Technology
Vehicle Safeguarding
XC-LTE – What’s in the Box
X2-MAX – What’s in the Box
01:27
Module 2 – Wiring and Integration
The process of installing any 12V device into vehicles has become increasingly difficult. As an authorized Drone Fleet Installation specialist having access to the most up to date vehicle wiring information, installation techniques, and more allow you to be as efficient as possible and maximize your revenue, while minimizing your time in the vehicle. This module will go over the following: Wiring diagrams Step-by-step installation Integration with Vehicle Systems including Data Networks Best Practices (Installation location, routing wires, making connections) Common mistakes and how to avoid them
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Drone Installation Types
Best Practices (Installation location, routing wires, making connections)
Integration with Vehicle Systems including Data Networks
Installation Overview – XC-LTE
02:33
Installation Overview – X2MAX-LTE
01:29
Wiring Diagrams
Common Mistakes and How to Avoid Them
Module 3 – Activation / Testing / Troubleshooting
When installing GPS tracking devices, testing and troubleshooting are essential steps to ensure accurate operation, reliable signal reception, and successful data transmission. Below is a structured approach to both testing and troubleshooting. This module will go over the following: Initial testing procedure Troubleshooting checklist Error codes / diagnostics Support line / Escalation procedure
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Initial Testing Procedure
01:42
Troubleshooting Checklist
Support Line / Escalation Procedure
Module 4 – Install Documentation and Sign Off
This module outlines the standardized procedures and required documentation for the successful installation and sign-off of Drone tracking systems in vehicles or equipment. It ensures that all Drone installations meet manufacturer specifications, safety standards, and customer requirements through accurate record-keeping, validation, and approval.
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Installation Checklist
Final Overview
DroneMobile Fleet Installation Certification Quiz
Now that you have completed our DroneMobile Fleet Installation Certificaiton program the last step is to test your knowledge. Complete the test to earn your certificate.
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Get Your Installer Fleet-Certification
Drone Fleet – Installer Certification

This procedure applies to all field installers or contractors performing installations of Drone devices in vehicles or assets. It ensures timely escalation to the appropriate support personnel for minimal disruption to the install schedule and customer satisfaction.

Step 1: Contact Installer Support Line

  • Use the dedicated installer support phone number at 888-820-3690
  • Available support hours Mon–Fri 6AM–8PM PST
  • If outside support hours, leave a detailed voicemail and/or escalate via mobile ticketing app.

 

Step 2: Provide Required Information – When escalating, the installer must have the following ready:

  • Installer name and contact number
  • Customer name or company
  • Vehicle type and year/make/model
  • Device model and Serial Number
  • Installation type (hardwired, OBD)
  • Description of the issue encountered
  • Steps already taken to troubleshoot
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