Free 30-Day Trial
Support   |   Login
Get a Quote
Course Content
Intro
0/1
Introduction
00:34
Module 1 – Product & Installation Standards
With myFirstech Academy’s success, product installation standards help technicians install Drone devices professionally, minimizing the risk of damage or malfunction, and ensuring reliable operation and customer satisfaction. This module will go over the following: Tools required Required Technology Vehicle Safeguarding
0/4
Recommended Tools and Disposable Parts
01:27
Technology and Vehicle Safeguarding
01:09
XC-LTE – What’s in the Box
01:19
X2-MAX – What’s in the Box
01:27
Module 2 – Wiring and Integration
The process of installing any 12V device into vehicles has become increasingly difficult. As an authorized Drone Fleet Installation specialist having access to the most up to date vehicle wiring information, installation techniques, and more allow you to be as efficient as possible and maximize your revenue, while minimizing your time in the vehicle. This module will go over the following: Wiring diagrams Step-by-step installation Integration with Vehicle Systems including Data Networks Best Practices (Installation location, routing wires, making connections) Common mistakes and how to avoid them
0/3
Best Practices (Installation Location, Wire Routing, Connections, and Resources)
04:03
Installation Overview – X2MAX-LTE
01:29
Installation Overview – XC-LTE
02:33
Module 3 – Activation / Testing / Troubleshooting
When installing GPS tracking devices, testing and troubleshooting are essential steps to ensure accurate operation, reliable signal reception, and successful data transmission. Below is a structured approach to both testing and troubleshooting. This module will go over the following: Initial testing procedure Troubleshooting checklist Error codes / diagnostics Support line / Escalation procedure
0/2
Troubleshooting and Support
01:11
Initial Testing Procedure
01:42
Module 4 – Install Documentation and Sign Off
This module outlines the standardized procedures and required documentation for the successful installation and sign-off of Drone tracking systems in vehicles or equipment. It ensures that all Drone installations meet manufacturer specifications, safety standards, and customer requirements through accurate record-keeping, validation, and approval.
0/2
Installation Checklist
Final Overview
DroneMobile Fleet Installation Certification Quiz
Now that you have completed our DroneMobile Fleet Installation Certificaiton program the last step is to test your knowledge. Complete the test to earn your certificate.
0/1
Get Your Installer Fleet-Certification
Drone Fleet – Installer Certification

Troubleshooting:

Troubleshooting is part of installation. While it should be very seldom you need to troubleshoot issues, rest assured it can solved by a few quick steps as outlined in the attached Troubleshooting Checklist in the Attachments Sections of this module.

Support Line:

This procedure applies to all field installers or contractors performing installations of Drone devices in vehicles or assets. It ensures timely escalation to the appropriate support personnel for minimal disruption to the install schedule and customer satisfaction.

Step 1: Contact Installer Support Line

  • Use the dedicated installer support phone number at 888-820-3690
  • Available support hours Mon–Fri 6AM–5PM PST
  • If outside support hours, leave a detailed voicemail and/or escalate via mobile ticketing app.

 

Step 2: Provide Required Information – When escalating, the installer must have the following ready:

  • Installer name and contact number
  • Customer name or company
  • Vehicle type and year/make/model
  • Device model and Serial Number
  • Installation type (hardwired, OBD)
  • Description of the issue encountered
  • Steps already taken to troubleshoot
Exercise Files
Troubleshooting Checklist.pdf
Size: 511.81 KB
Previous
Next